Enterprise Account Manager - SaaS

Oakland, CA

Job ID: JN -052018-6524 Function: (CSM) Customer Success Manager / Account Manager

Overview

Our client is a (ycombinator) hyper-growth, venture-backed company based in Oakland, California. As the only automated solution in the market, they solve a $15B business problem by using breakthrough technology. Our client eliminates a massive pain point that most companies don t have the resources to solve effectively on their own. We are looking for an Account Manager to grow the relationship and drive the adoption of their industry-leading technology with some of the largest and fastest-growing merchants in the world.

This is a highly versatile role that requires you to switch gears from interacting with clients at large corporations acting as the connector between Sales, Product, and PR.




What you ll do:
  • Partner with Sales to onboard and grow new accounts.
  • Retain and grow revenue with existing accounts.
  • Develop a deep understanding of the product and industry in order to improve customer success and act as a trusted advisor.
  • Act as an internal liaison to coordinate both non-technical and technical work necessary to onboard, and support accounts.

Who you are:
  • You bring 2+ years experience in account management or business development from an internet or Saas company
  • Ability to cultivate trust in a technical product you know what an API is and the difference between HTML and Javascript.




Compensation includes: Base salary, bonus and (early stage) stock options.

Benefits include:
  • Health, dental, and vision benefits for you and your family
  • Paid parental leave
  • Relocation support
  • Wellness and commuter benefits
  • Flexible work hours

and PTO




The team hails from all around the world and brings a diverse range of background, experiences and interests to the table. They value a culture of hard work, humor, compassion and respect.




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