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Account Manager

Atlanta, GA

Function: (CSM) Customer Success Manager / Account Manager Job Number: JN -062019-7237

This is an inside sales position with quota responsibility. The Account Manager works closely with our customers to ensure their satisfaction with our clients software platforms and to drive renewal business. They are also responsible for generating upgrade sales to cutting edge tools in the hot cybersecurity and compliance markets!

The Account Manager is accountable for identifying and addressing (either directly or by bringing in other resources) all business and technical issues impacting the productive use of our tools by customers in their assigned territory. The Account Manager will be supported by a Sales Engineer. However, the Account Manager must become a subject matter expert in all our software tools and be able to deliver a web-based product overview using PowerPoint slides as well as demonstrate the application and web portals.

The Account Manager is also responsible for re-engaging with cancelled accounts and converting ad hoc users of the Network Detective software into fully paid subscriptions. In addition, the Account Manager reports key account metrics and insight to internal teams while contributing to the overall program success.


Establish long-term relationships with assigned accounts while helping the customer get full use and benefit from our software.

Ensure renewal subscription revenue.

Provide consultative sales, leadership, coordination and guidance to the customer through upselling additional company products.

Map Network Detective module solutions to the customer s unique business and technical requirements.

Re-engage with cancelled accounts and drive subscription sales to Ad Hoc user of Network Detective.

Maintain current, high-level technical knowledge of the entire product lines and future product direction.

Provide clear and constructive product feedback to Product Management team based on customer use-cases and requirements.

Understand the customer s high-level business challenges while functioning as an advisory resource for Best Practices and driving adoption of Network Detective software products within your assigned accounts.


You should have at least 1 years of IT quota sales experience. This is a consultative sales position to an established customer base.

Must be a fast learner with the ability to explain complex technical concepts to a variety of audiences.

You should love telephone sales and building solid relationships with customers.

Familiar with and conversant in operating systems, network devices, basic security, desktop, back-up/storage, RMM software. HIPAA and PCI compliance a plus.

Strong organizational skills with the ability to manage competing client demands.

Excellent verbal and written communication skills.

Bachelor s degree preferred or demonstrated equivalent experience.

To apply please email mccall.Hagler@culvercareers.Com

McCall Hagler
Talent Acquisition Specialist

"You miss 100% of the shots you don't take.- Wayne Gretzky"- Michael Scott

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