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Customer Service Representative - Itasca ($55k)

Itasca, IL

Function: High-tech Engineering Job Number: JN -022015-3955

Do you enjoy interacting with people on a daily basis?

Do you have a friendly demeanor?

Do you possess excellent communcation skills?

Are you looking to make a lasting impact with a global leader?

If so, this role is your ticket!


The Client Service Specialist provides outstanding support to our customers and outside sales force with a smile and a sense of urgency. Responsibilities include: responding quickly and efficiently to supplier requests, assisting with returns, routing inbound calls, order entry, and answering general process, order status, & tracking questions. This position requires excellent communication & analytical skills, and a high attention to detail. The ideal candidate is comfortable with heavy data entry and working in a fast paced environment. We are looking for a proactive, self-motivated, task-oriented individual who is able to work independently with minimal oversight. The candidate should be a flexible and creative thinker who, along with successfully managing their administrative workload, will contribute to the customer service department by demonstrating leadership and finding ways to improve & streamline our processes.

Principal duties and tasks:
  • Fast paced environment consisting of purchase order and price quotation entry from customers into a Windows based database
  • Analyze and remedy customer issues
  • Route technical support calls to the appropriate product specialist or technical group
  • Receive and respond to inbound phone calls from customers and product specialists with a sense of urgency and accuracy
  • Participate in goal projects while maintaining daily workload

  • 4-year degree required
  • Moderate proficiency with Excel, Microsoft Office, and Outlook
  • Ability to type at 50 WPM
  • Ability to work 9am-6pm

  • High degree of attention to detail
  • Strong sense of urgency and ability to multitask
  • Ability to organize and prioritize tasks, activities, and projects for timely completion
  • Analytical and problem solving skills
  • Ability to identify complex problems, evaluate options based on the information supplied, and determine appropriate solutions
  • Friendly, flexible and accommodating
  • Communication Skills - communicate complex ideas and solutions in a simplified fashion
  • Ability to establish and maintain pleasant interpersonal relationships via phone and email
  • Leadership potential - ANY leadership experience is fine
  • Previous Administrative or Customer Service background is beneficial



Kim Dunlap

All our dreams can come true, if we have the courage to pursue them.
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