Director of Account Management
Position Title: Director of Account Management
As the Director of Account Management, you will build, lead and mentor a team of Account Managers, helping them deliver on targets. We are looking for a natural leader who has demonstrated success in dealing with operating in a high-growth environment and has the ability to solve complex challenges.
- Responsible for key customer success metrics, including customer churn, account growth, and renewals
- Development of strategic adoption plans for each customer
- Partner closely with Customer Success, and across the company, to ensure client needs are being met through exceptional service and high value-added products.
- Develop long-term vision and strategy for the team, while leading and providing mentorship.
Qualifications And Preferred Skills
- 8+ years of technology sales experience
- Experience leading sales, customer success and operations in a high-growth technology environment, across a range of industries and customer segments at the enterprise level
- SaaS and platform solutions experience (Advantage - in the logistics space)
- Ability to hire, train and coach a high-performance account management team.
- Ability to build executive-level relationships with strategic clients and industry thought leaders.
- Ability to work cross-functionally, in particular with engineering and product teams to drive product improvements for our clients needs.
- Demonstrated passion and ability to understand and support clients business strategies and growth plans