Director of Account Management

Evanston, IL

Function: Regional Sales Manager / Regional Sales Director Job Number: JN -012019-6958

Position Title: Director of Account Management

As the Director of Account Management, you will build, lead and mentor a team of Account Managers, helping them deliver on targets. We are looking for a natural leader who has demonstrated success in dealing with operating in a high-growth environment and has the ability to solve complex challenges.

Key Accountabilities
  • Responsible for key customer success metrics, including customer churn, account growth, and renewals
  • Development of strategic adoption plans for each customer
  • Partner closely with Customer Success, and across the company, to ensure client needs are being met through exceptional service and high value-added products.
  • Develop long-term vision and strategy for the team, while leading and providing mentorship.

Qualifications And Preferred Skills

  • 8+ years of technology sales experience
  • Experience leading sales, customer success and operations in a high-growth technology environment, across a range of industries and customer segments at the enterprise level
  • SaaS and platform solutions experience (Advantage - in the logistics space)
  • Ability to hire, train and coach a high-performance account management team.
  • Ability to build executive-level relationships with strategic clients and industry thought leaders.
  • Ability to work cross-functionally, in particular with engineering and product teams to drive product improvements for our clients needs.
  • Demonstrated passion and ability to understand and support clients business strategies and growth plans



Mikaela Campbell

Knowledge is like underwear.. it's useful to have but not necessary to show it off. My knowledge and unique sense of humor can help you land your next career!
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