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Director of Account Management

Evanston, IL

Function: Regional Sales Manager / Regional Sales Director Job Number: JN -052019-7176

Job Description

Position Title: Director of Account Management

As the Director of Account Management, you will build, lead and mentor a team of Account Managers, helping them deliver on targets. We are looking for a natural leader who has demonstrated success in dealing with operating in a high-growth environment and has the ability to solve complex challenges.

Key Accountabilities
  • Responsible for key customer success metrics, including customer churn, account growth, and renewals
  • Development of strategic adoption plans for each customer
  • Partner closely with Customer Success, and across the company, to ensure client needs are being met through exceptional service and high value-added products.
  • Develop long-term vision and strategy for the team, while leading and providing mentorship.

Qualifications And Preferred Skills

  • 8+ years of technology sales experience
  • Experience leading sales, customer success and operations in a high-growth technology environment, across a range of industries and customer segments at the enterprise level
  • SaaS and platform solutions experience (Advantage - in the logistics space)
  • Ability to hire, train and coach a high-performance account management team.
  • Ability to build executive-level relationships with strategic clients and industry thought leaders.
  • Ability to work cross-functionally, in particular with engineering and product teams to drive product improvements for our clients needs.
  • Demonstrated passion and ability to understand and support clients business strategies and growth plans



To apply please email chris.Edelen@culvercareers.Com

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Chris Edelen

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