As the Director of Account Management, you will build, lead and mentor a team of Account Managers, helping them deliver on targets. We are looking for a natural leader who has demonstrated success in dealing with operating in a high-growth environment and has the ability to solve complex challenges.
Responsible for key customer success metrics, including customer churn, account growth, and renewals
Development of strategic adoption plans for each customer
Partner closely with Customer Success, and across the company, to ensure client needs are being met through exceptional service and high value-added products.
Develop long-term vision and strategy for the team, while leading and providing mentorship.
Qualifications And Preferred Skills
8+ years of technology sales experience
Experience leading sales, customer success and operations in a high-growth technology environment, across a range of industries and customer segments at the enterprise level
SaaS and platform solutions experience (Advantage - in the logistics space)
Ability to hire, train and coach a high-performance account management team.
Ability to build executive-level relationships with strategic clients and industry thought leaders.
Ability to work cross-functionally, in particular with engineering and product teams to drive product improvements for our clients needs.
Demonstrated passion and ability to understand and support clients business strategies and growth plans
To apply please email chris.Edelen@culvercareers.Com
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