E-commerce Inside Sales Rep
Santa Fe Springs, CA
- Build customer relationships and convert interest into revenue opportunities.
- Learn multiple product lines/specs to help drive sales.
- Improve customer retention and utilize available data to create new sales opportunities.
- Handle customer inquiries, questions and concerns by phone/email/chat.
- Keep management informed by submitting activity/results reports.
- Oversee optimization of customer service platform (Zen Desk).
- Maintain knowledge of software and advancements.
- Strong communication and listening skills.
- Ability to direct customers towards mutually beneficial opportunities.
- Curiosity in learning mechanical engineering solutions.
- Ability to retain product knowledge.
- Ability to handle objections, selling, and closing.
- Detail oriented and organized.
- Efficient, fast and accurate work.
- Team player that can work cross-functionally.
- B2B/B2C sales experience.
- Customer service lead for an Ecommerce channel.
- Experience providing exceptional service to customers over the phone/through email & chat.
- Training in dealing with customer issues.