Enterprise Customer Success Manager

Evanston, IL

Function: (CSM) Customer Success Manager / Account Manager Job Number: JN -102018-6863

Responsibilities
  • Manage the implementation of new use cases, best practices and functionality to expand existing accounts.
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
  • Overall responsible for customer health, growth and satisfaction.
  • Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting.
  • Leverage your product knowledge and experience to ensure customer receives the up-most value of the product.
  • Collaborate with Sales to ensure customers' contract renewal.




Skills / Experience Requirements
  • 3-5 years experience as a Project Manager\ Technical Account Manager with international large enterprises.
  • Technical knowledge and skills related to software solutions (SaaS environment)
  • High communication skills with customers and key executives
  • Business results oriented, negotiation and presentation skills.
  • Travel: up to 30%




IND123

McCall Hagler
Talent Acquisition Specialist

"You miss 100% of the shots you don't take.- Wayne Gretzky"- Michael Scott

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