Multi-Site Property Manager (North San Diego County)

Oceanside, CA

Function: Regional Sales Manager / Regional Sales Director Job Number: JN -022019-7033

Our client, one of the top three most active buyers of apartment communities and one of the 30 largest property management companies in San Diego County, is hiring a Multi-Site Community Manager for North County San Diego. There is tremendous opportunity with this company due to their extreme growth (100% growth each year since founded) and their commitment to creating unique communities throughout a number of North County neighborhoods.



Position Objective:

The Multi-Site Community Manager has responsibility for all phases of the operation of income producing properties within their portfolio, including general administration of the properties, leasing, fiscal oversight, and physical maintenance of the properties. The Multi-Site Community Manager is also responsible for the ongoing successful supervision of the Night Managers, Assistant Managers, Leasing Consultants, and Maintenance Technicians.



Responsibilities:

Leasing Management

- Market apartments by promoting rentals on the phone and in person; demonstrate apartments and communities to prospective Residents, sell apartment features/benefits, secure commitments and deposits from perspective Residents. Work with Night Managers, Assistant Managers, and Leasing Consultants to ensure they are meeting deadlines and company expectations for the leasing goals for any communities for which they are responsible.

- Immediately record all guest card information and follow-up communication into CRM software.

- Ensure prospects complete the application and you are securing the deposit in accordance with the company procedures and Fair Housing requirements.

- Oversee all team members for full compliance of this requirement. Update the system software immediately to reflect accurate information for all leasing activity. Monitor team member s activity to ensure timely updates for areas of operations.

- Secure new Resident signature(s) on all appropriate paperwork prior to move-in.

- Prepare signed lease for uploading in addition to all move-in documents for Dropbox. Responsible for review of all leases and documents prepared by Administrative Assistant, Assistant Managers, Leasing Consultants, and/or team members for accuracy prior to resident signing.

- Complete Rental Applications within the 72-hour requirement to be submitted to the Vice President of Operations or the Regional Manager for approval. Review all documents prepared by additional team members.

- Monitor advertising effectiveness while following the Marketing Guidelines and ensuring all team members under your authority under the Vice President of Operations and/or Regional Manager are conforming to these guidelines and marketing in the proper manner as per Company policies.

- Monitor advertising effectiveness while following the Marketing Guidelines and ensuring all team members under your authority under the Vice President of Operations and/or Regional Manager are conforming to these guidelines and marketing in the proper manner as per Company policies.



Financial Management

- Collect rents and accurately account for all monies in a timely manner. Oversee the collection process for all team members and ensure compliance with all policies.

- Collect delinquent rents and notify Vice President of Operations and/or Regional Manager so they may approve to initiate unlawful detainer action when necessary.

- Adhere to company accounting directives, including but not limited to: weekly and monthly reports, income accounting, expense control and administration, and daily bank deposits.

- Prepare security deposit dispositions in a consistent manner immediately after move-out, time being of the essence.

- Complete security deposit dispositions for all communities within 7 days after move out.

- Complete all market surveys and provide to management for review on a monthly basis or when requested. Work with team members to ensure accuracy and timely submission of all market surveys.

- Maintain and submit accurate payroll records as required by the company.



Property Maintenance and Management

- Inspect available apartments and communicate related service needs to maintenance. Follow up to ensure completion of any and all deficiencies. Work directly with the Maintenance team to guarantee that they are overseeing all work orders and turnkey operations in the manner set forth in the Company Maintenance Policy.

- Ensure that maintenance requests are handled as quickly and efficiently as possible, within a 72-hour period. If parts must be ordered or a vendor is necessary, causing a delay you must notify the Resident(s) immediately.

- Oversee the Administrative Assistant and Maintenance team to ensure proper handling of all community maintenance needs.

- Complete all pre-inspections within 14 days of scheduled move-out date to assist Maintenance in scheduling turnkey operations. Oversee the team members to ensure they comply with this requirement at all times.

- Coordinate Maintenance and vacant apartment turn-key operations with Administrative Assistant and Maintenance Technicians.

- Perform move-in and move-out administration with particular attention to consistent apartment inspections and oversee all team members to ensure all portfolios are meeting Company guidelines.

- Supervise contractors working on the property.

- Complete monthly inspection of all communities and provide deficiencies to the Vice President of Operations, District Manager to assist in the correction of any items noted.

- Complete annual unit inspections and ensure the information is recorded in the software system. Ensure unit inspections are completed for all communities with proper follow-up for any deficiencies identified.



Resident Management and Satisfaction

- Maintain high standards of Resident service and relations at all times while ensuring the same for all Employees under your supervision.

- Provide any and all necessary notices to Residents and assist team members in reviewing and overseeing notice creation and delivery with the direction of the Vice President of Operations and District Manager.

- Ensure that Residents are provided with a clean, safe, well maintained community and address any concerns.

- Keep the Vice President of Operations and District Manager up-to-date regarding any issues and work under their direction to resolve any concerns in a manner conducive to Company requirements.



Qualifications:

Minimum of 5 years of property management experience overseeing apartment home communities, preferably multi-site.




IND123

alexa.Loeser@culvercareers.Com
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