Walnut Creek, CA
The Managing Director will oversee all sales and leadership efforts for the branch office to build and expand relationships with community-based referral sources and grow branch office revenue. Maintain and organize regularly scheduled outreach visits to various hospitals, skilled nursing facilities, senior residential living communities, senior centers and other community-based organizations for all branch office personnel. The Managing Director will be responsible for all professional development and advancement for direct reports, and will hold staff accountable to their job functions. Set SMART goals that support the overall organizational strategy. Maintain the Company culture by providing strong leadership, inter-departmental communication, and always exuding the company s core values.
1. Sales and Business Development
a. Effectively generate Senior Care client referrals through field-based in person sales activity with a minimum of 25-30 visits per week.
b. Spend majority of work hours in the field within designated territory visiting existing and potential referral sources.
c. Educate the territory s Top 20 accounts on all sales campaigns, promotions, new service offerings, programs, and specialty trainings. This can include top hospitals, skilled nursing facilities, community based organizations, etc.
d. Execute all the company s in-services approved by management to present to community referral sources. Including Continuing Education Unit presentations.
e. Seek out and acquire new contract opportunities within the territory. May include organizations serving individuals with developmental disabilities.
f. Demonstrate full mastery of system of sales and execute the sales structure on a consistent basis. Train branch office personnel on the company s system of sales.
g. Work collaboratively with the Strategy and Partnership team to identify and initiate high-level partnerships (i.E. Care transitions, white label partnerships on a systematic level).
2. Employee Management & Leadership
a. Responsible for recruiting, onboarding, training and development, performance evaluations, discipline, salary recommendations, terminations, and retention of branch office staff.
b. Train, motivate, and manage branch office staff in the execution of the agreed upon plans and objectives of the office, and the system of sales.
c. Hold branch office staff accountable for meeting and exceeding goals and performance measurements (KPI s).
d. Promote a positive, safe, and fun work culture.
e. Ensure the policies, practices and objectives established by the company are properly interpreted and uniformly enforced throughout the branch office as well as compliance with all applicable laws and regulations.
3. Business Planning, Reporting & Financials
a. Complete reports on-time as scheduled, including but not limited to: Admissions Report and SalesForce logging.
b. Adhere to budgetary guidelines as directed.
c. Review and manage branch office P&L to evaluate projected vs. Actual performance.
d. Maximize revenue opportunities by holding branch office staff accountable to meet or exceed annual sales plan targets and KPI s.
e. Review KPI reports and financial statements to determine progress and status in attaining objectives.
f. Meet with branch staff weekly to establish activity, delegate tasks, and ensure optimal field presence.
1. BA/BS degree in Business, Communication, or related field (Strongly Preferred)
2. Minimum 2 years experience in the healthcare industry
3. Excellent verbal and written communication skills
4. Exceptional presentation and public speaking
5. Proven track record of successful networking and relationship building
6. Methodical: Must be organized, detail-oriented, and regimented
7. Coachable: Must be accepting of constructive feedback and ongoing professional development