We re looking for enthusiastic and energetic geeks - with experience in customer and technical support - to join our Global Support Team in Tel Aviv (you will be in Chicago).
Resolve product or service problems by clarifying the Customer' s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports internally and with our Customers
Build sustainable relationships and trust with our Customers through open and interactive communication
Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools
Constantly improve customer service performance and procedures
Skills / Experience Requirements
Experience providing technical support in a customer services team, ideally for SaaS software solutions or equivalent
Experience working with large international enterprise customers in business critical environments
A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
Strong client-facing and communication skills
Working knowledge of customer service software, databases and tools
Excellent skills in customer service and support procedures
Mother-tongue proficiency in English - both written and spoken - a must!
Flexibility to work customer business hours if required including evenings and weekends
Experience with information systems and technologies (e.G. Data management, databases, SQL, etc.)
Spanish speaking - a bonus
Position is urgent and competitive, please don' t hesitate to reach out!