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Evanston, IL

Function: (CSM) Customer Success Manager / Account Manager Job Number: JN -102018-6863

Job Description

Responsibilities

Manage the implementation of new use cases, best practices and functionality to expand existing accounts.
Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
Overall responsible for customer health, growth and satisfaction.
Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting.
Leverage your product knowledge and experience to ensure customer receives the up-most value of the product.
Collaborate with Sales to ensure customers' contract renewal.

Skills / Experience Requirements

3-5 years experience as a Project Manager\ Technical Account Manager with international large enterprises.
Technical knowledge and skills related to software solutions (SaaS environment)
High communication skills with customers and key executives
Business results oriented, negotiation and presentation skills.
Travel: up to 30%